On November 8, 2022, Zoom introduced a few new enterprise options coming to its video conferencing platform. The options embrace Zoom Mail and Calendar, Zoom Spots and Virtual Agent. While some options can be found as a beta launch, positioned within the new unified Zoom One interface, others will likely be out there subsequent yr. With the brand new options, Zoom is making an attempt to put itself as a whole video conferencing and communication answer to compete with rivals similar to Microsoft Teams.
Zoom Mail and Calendar can be found as a beta function
First, let’s discuss Zoom Mail. Until now, if customers needed to open an electronic mail despatched throughout a Zoom name, they needed to go away the decision, open a third-party electronic mail service and look at their electronic mail. Although that works for a lot of customers, Zoom Mail, the brand new function, gives the comfort of immediately viewing emails via the platform by connecting present third-party electronic mail providers to the app.
Similarly, customers can now view their schedule within the Zoom interface as a substitute of viewing third-party calendars. Essentially, Zoom is integrating “popular email and calendar services” with its video conferencing providers. Zoom says that the options will scale back toggle tax, which refers back to the time web customers waste toggling between completely different tabs whereas getting their work achieved.
The mail service is designed for “small-to-medium businesses without dedicated IT resources who also have a need for enhanced privacy in their business communications,” to whom the platform affords a self-hosted electronic mail as nicely. Last however not least, Zoom Mail service gives end-to-end encryption for emails despatched immediately between lively Zoom Mail service customers.
Zoom Spots and Virtual Agent to reach quickly
Zoom has additionally introduced Spots, a instrument that permits simplified communication in a hybrid world. In the corporate’s phrases, Spots is its digital coworking house, the place customers can foster inclusive discussions. A video-first instrument, Zoom Spots, will launch in early 2023.
Another function for enterprise customers, Zoom Virtual Agent, is an clever conversational AI and chatbot that makes use of pure language processing with machine studying. It delivers quick, personalised buyer experiences, reduces name volumes to human brokers, and drives enterprise operational efficiencies. Zoom Virtual Agent will even be out there in early 2023.
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